Terms of service

Last updated: 01 Dec 2025

Welcome to Biocos Cosmetics UK. By accessing or purchasing from our website (www.biocoscosmetics.co.uk), you agree to the following Terms of Service. Please read them carefully before using our site.

1. About Us

Business Name: Biocos Cosmetics UK
Address: 5 Glendevon Close, Manchester, M22 8FB
Customer Service Email: info@biocoscosmetics.co.uk

2. Use of Our Website

You agree to:

  • Use the website only for lawful purposes

  • Not misuse our website (e.g., attempt to hack, spread viruses, or disrupt functionality)

  • Provide accurate information when creating an account or placing orders

We may suspend or refuse service to anyone who breaches these terms.

3. Products & Descriptions

We aim to display product details as accurately as possible. However:

  • Colours may vary slightly due to screen differences

  • Packaging may change occasionally

  • All product descriptions and prices may be updated at any time without notice

We reserve the right to discontinue any product at any time.

4. Prices & Payments

  • All prices are listed in GBP (£)

  • Prices include or exclude VAT as displayed at checkout

  • Payment must be completed before order processing

  • We accept the payment methods shown at checkout

Any fraudulent or suspicious transactions may be cancelled and refunded.

5. Order Processing & Shipping

Orders are processed Monday–Friday.
Shipping times and delivery options are outlined in our Shipping Policy.

We are not responsible for shipping delays caused by:

  • Courier delays

  • Customs (for international orders)

  • Incorrect address provided by the customer

6. Returns & Refunds

Our full Return & Refund Policy applies.
We accept returns only if the product is unopened, unused, and returned within 14 days of purchase.

Personal care and cosmetic items cannot be returned once opened for hygiene reasons.

7. Cancellation of Orders

You may cancel your order before it is dispatched.
Once shipped, the order cannot be cancelled and must follow our return process.

We may cancel an order if:

  • An item is out of stock

  • Payment verification fails

  • Incorrect pricing or product information is shown

If cancelled, you will receive a full refund.

8. Intellectual Property

All content on this website—including images, product descriptions, logos, text, and design—is the property of Biocos Cosmetics UK.
You may not copy, reproduce, distribute, or use any material without written permission.

9. Liability

Biocos Cosmetics UK is not responsible for:

  • Allergic reactions or sensitivities (ingredients are clearly listed)

  • Damages arising from misuse of products

  • Losses caused by external factors outside our control

Nothing in these terms limits your statutory rights as a consumer.

10. Privacy & Data Protection

Your personal data is protected and stored in accordance with UK GDPR.
Our Privacy Policy explains how your data is collected, used, and protected.

11. Communications

By placing an order or subscribing to our newsletter, you agree to receive:

  • Order confirmations

  • Account messages

  • Marketing emails (you may unsubscribe at any time)

12. Changes to Terms

We may update these terms at any time.
The most recent version will always be displayed on our website.

13. Contact Us

For any questions regarding these Terms of Service, please contact us at:

📧 info@biocoscosmetics.co.uk
📍 5 Glendevon Close, Manchester, M22 8FB