Contact Us
At Biocos Cosmetics UK, we are committed to providing fast, friendly, and reliable customer support. This Contact Us Policy explains how you can reach us, how we handle enquiries, and what you can expect when communicating with our team.
➤ 1. How to Contact Us
You can reach our customer support team through the following method:
📧 Email Support:
info@biocoscosmetics.co.uk
We aim to respond to all emails within 24–48 hours (Monday–Friday).
➤ 2. Customer Service Hours
Our support team operates during:
Monday – Friday: 9am – 5pm
(Excluding bank holidays)
Emails received outside these hours will be reviewed the next working day.
➤ 3. Types of Enquiries We Handle
You can contact us for any of the following:
- Order issues (missing, damaged, or delayed items)
- Product questions
- Return and refund requests
- Account/order corrections
- Shipping inquiries
- General information
If your enquiry relates to an existing order, please include:
- Order number
- Full name
- Email used at checkout
This helps us assist you faster.
➤ 4. Response Times
We aim to reply within:
- 24–48 hours for general enquiries
- Up to 72 hours during peak seasons or sale events
We kindly ask for patience during busy periods.
➤ 5. Behaviour Policy
We provide respectful and helpful support and kindly expect the same in return.
Any abusive or threatening communication may result in refusal of service.
➤ 6. Additional Support Notes
- We do not offer phone support at this time.
- All official communication will come from our email domain @biocoscosmetics.co.uk only.
- If you do not receive a reply, please check your spam/junk folder.